Shipping Policy

Effective Date: July 1, 2026

Thank you for shopping with Livewire Cutting Systems. Below is everything you need to know about how we process and ship your order.

1. Order Processing

Processing time: 7-10 business days after payment is confirmed 

Orders are processed Monday through Friday, excluding federal holidays. You will receive a shipping confirmation email with tracking information once your order ships.

Orders placed on weekends or holidays will begin processing on the next business day.

2. Domestic Shipping (United States)

Carrier(s): UPS, USPS, DHL

Standard shipping: Estimated delivery:  3-7 business days after shipment

Expedited shipping: Available at checkout — estimated delivery: 2-3 days 

Shipping cost: Calculated at checkout based on weight and destination.

Signature may be required upon delivery for orders above a certain value. If no one is available to sign, the carrier will leave a delivery notice with instructions.

3. International Shipping

International orders: We do ship internationally on select products. Available to select countries. Calculated at checkout.

International customers are responsible for all import duties, taxes, and customs fees charged by their country. These fees are not included in the purchase price or shipping cost and are collected by the carrier upon delivery. We are not responsible for delays caused by customs processing.

4. Tracking Your Order

A tracking number will be emailed to you when your order ships. You can track your shipment directly on the carrier's website. If you have not received tracking information within the stated processing time, contact us at Support@livewirecuttingsystems.com.

5. Lost or Damaged Shipments

Lost shipments: If your tracking shows delivered but you have not received your order, please wait 24 hours before contacting us — carriers occasionally scan items early. After 24 hours, contact us and we will open a trace with the carrier.

Damaged shipments: If your order arrives damaged, take photos of the packaging and the damage before opening fully. Contact us within 7 days of delivery with your order number and photos.

6. Address Accuracy

Please ensure your shipping address is correct before placing your order. We are not responsible for orders shipped to an incorrect address provided at checkout. If you notice an error after placing your order, contact us immediately at Support@livewirecuttingsystems.com — we will do our best to correct it before shipment, but cannot guarantee changes once an order is in processing.

7. Contact

Email: Support@livewirecuttingsystems.com

Phone: +1 (209) 322-9684