Refund policy

Return Policy
Effective Date: June 1, 2026
At Livewire Cutting Systems, we stand behind our products and want you to be completely satisfied with your purchase. Please read this policy carefully before placing your order.
1. Return Window
We accept returns within 30 days of the delivery date. Items must be returned in their original, unused condition with all original packaging, hardware, components, and documentation included.
To be eligible for a return, your item must:
•    Be in the same condition you received it — unused and uninstalled
•    Be in the original packaging with all parts, accessories, and documentation
•    Not show signs of use, installation, or wear
•    Be accompanied by proof of purchase (order number or receipt)
2. Items Not Eligible for Return
The following items cannot be returned:
•    Items returned after 30 days from the delivery date
•    Items that have been installed, used, or show signs of use
•    Items with missing parts, accessories, or documentation
•    Items damaged due to misuse, improper installation, or accidents
•    Custom or special-order configurations (contact us before ordering if you have questions)
3. Parts and Accessories
Replacement parts and accessories may be returned within 30 days of delivery in original, unopened condition. Once a part has been installed or used, it is not eligible for return.
4. How to Initiate a Return
Before sending any item back, you must contact us to receive a Return Merchandise Authorization (RMA) number. Returns sent without prior authorization may be refused.
To start a return:
•    Email us at Support@livewirecuttingsystems.com or call +1 (209) 322-9684
•    Provide your order number and the reason for your return
•    We will respond within 2 business days with your RMA number and return instructions
•    Write your RMA number clearly on the outside of the return package
•    Ship the item to the address provided in your RMA confirmation
5. Return Shipping
Defective or damaged items: Livewire Cutting Systems will cover return shipping costs and provide a prepaid label.
All other returns: The customer is responsible for return shipping costs. We recommend using a trackable shipping service and purchasing shipping insurance. We are not responsible for items lost or damaged in return transit.
6. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
•    Approved refunds will be processed to your original payment method within 5–10 business days
•    You will receive an email confirmation when your refund has been issued
•    Shipping costs are non-refundable on approved non-defective returns
Restocking fee: None
7. Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of delivery. Include your order number and photos of the damage or defect. We will arrange return shipping at no cost to you and replace or refund the item at our discretion.
8. Exchanges
We do not process direct exchanges. If you would like a different product or configuration, please return the original item following the process above and place a new order.
9. Contact
Questions about a return? Contact us before sending anything back.
Email: Support@livewirecuttingsystems.com
Phone: +1 (209) 322-9684